Question 1

What is SopAI?

Accepted Answer

SopAI is an AI Autopilot for social media and a smart inbox in one product. It gathers messages and comments from eight networks, scores every contact as a buyer from 0 to 100 and replies in your brand voice.

Question 2

How long does setup take?

Accepted Answer

A few minutes. Sign up with an email code, connect a network through OAuth and fill in the brand brief. No card needed to start.

Question 3

Do I need a card to begin?

Accepted Answer

No. The Starter plan is free forever and needs no card. A card is only required for the paid Pro and Agency plans.

Question 4

Which languages does the interface support?

Accepted Answer

The interface is available in Russian, English and Spanish and switches at any time. AI replies are generated in Russian, English, Spanish, Ukrainian and German.

Question 5

What is the AI Autopilot?

Accepted Answer

An autonomous AI agent: from your brief it writes posts, replies to comments, runs direct messages and warms up your audience across eight networks at once. Tone, language, length and intensity are configurable. Available from the Pro plan.

Question 6

How is Autopilot different from regular automation?

Accepted Answer

Automation runs on rigid triggers and templates. Autopilot decides what to write and to whom based on the brief and conversation context. You can set daily limits and content type: post, comment reply, direct message or warmup.

Question 7

How does SopAI detect buyers?

Accepted Answer

The model assigns every message to one of 13 intents and a score from 0 to 100. Accuracy reaches 99% on a dataset of 500 thousand messages across several languages.

Question 8

What does the buyer score mean?

Accepted Answer

A number from 0 to 100. 80 and above is a hot buyer, 50 to 79 is warm interest, below 20 is fans, greetings and spam. Sort the feed by score to handle valuable leads first.

Question 9

How are comments different from the inbox?

Accepted Answer

Comments are grouped by post with a preview, not dumped into one chat. You see the author, score and intent. You can reply, generate an AI reply, mark done or hide spam.

Question 10

Can I schedule posts?

Accepted Answer

Yes. The publishing section prepares posts and schedules them to several networks at once, with a clear calendar and automatic retry on failure.

Question 11

What can Creative Studio do?

Accepted Answer

It builds posters, carousels and Reels scripts in your brand style. Palette, fonts and logo apply automatically, sized for each network.

Question 12

Which social networks are supported?

Accepted Answer

Eight platforms: Instagram, TikTok, X, YouTube, Telegram, Facebook, Threads and WhatsApp Business. Each has its own set: direct messages, comments, mentions, Super Chat and so on.

Question 13

How are accounts connected?

Accepted Answer

Through official APIs over OAuth. You never share your social passwords with us, and you can revoke access at any time in the network settings.

Question 14

Does the AI work in Russian and Spanish?

Accepted Answer

Yes. The model is trained on Russian, Spanish, English, Ukrainian and German with the same accuracy.

Question 15

How do the plans differ?

Accepted Answer

Starter is free forever: inbox, buyer score and basic replies. Pro unlocks Autopilot, higher limits, analytics and reports. Agency adds 15 workspaces, 10 members, white-label and a 99% SLA.

Question 16

Is there a free trial on paid plans?

Accepted Answer

Yes. Pro and Studio ship with a 48 hour free trial via Stripe. If it does not fit, cancel before the charge and nothing is billed.

Question 17

How do I cancel my subscription?

Accepted Answer

A single button in subscription settings. Access stays until the end of the paid period, with no penalties and no hidden conditions.

Question 18

What is included in the Agency plan?

Accepted Answer

15 workspaces, 10 members, 9 networks with 5 accounts each, 500 AI posts, white-label reports and a 99% SLA. The plan is built for SMM agencies.

Question 19

Is my data safe?

Accepted Answer

TLS 1.3 encryption, message storage capped at 90 days, GDPR compliance. OAuth tokens are stored encrypted. We never sell data to third parties.

Question 20

How does passwordless login work?

Accepted Answer

We send a one time six digit code to your email. It is safer than a regular password and there is nothing to remember.

Question 21

Can I delete my data?

Accepted Answer

Yes, at any time on the data deletion page. Revoking access in the social network itself stops syncing instantly.

Frequently Asked Questions about AI Autopilot